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How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. This policy walks through what we gather, how we use it, and the controls you have over your own data.

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4v pic How We Handle Your Account Information
DATA PRACTICES

How We Protect and Store Information

Your account sits behind login authentication, your wallet transactions run through encrypted payment rails, and our servers log every access attempt so we can catch unauthorised entry. We keep data only as long as regulation or fraud prevention requires, then purge it according to the schedule below.

Encryption in transit

Every page you load, every bet you place, and every bKash or Nagad deposit confirmation travels over TLS-encrypted connections so nobody between your device and our server can read the payload.

Access controls

Only account-operations staff, payment processors, and compliance officers see personally identifiable data, and each person logs in with two-factor authentication. We audit access logs monthly and revoke credentials the day an employee leaves.

Retention schedule

Active account records stay live as long as you keep logging in. After twelve months of inactivity we archive your profile; after thirty-six months we delete it unless a regulatory hold or ongoing dispute requires longer storage.

Cookie policy

We drop a session cookie when you log in so the lobby remembers you across tabs, and a language-preference cookie so you do not have to pick English every visit.

PRIVACY CONTACT

How to Reach Our Privacy Team

If you want to see what data we hold, request a copy, ask us to delete your account, or update your communication preferences, use any of these channels. Our privacy team handles requests separately from general support so your inquiry goes straight to the people who manage account records.

Email privacy team Send your full request to our dedicated privacy inbox. Include your account ID or registered mobile number so we can verify ownership before sharing any records.
In-account message Log into your dashboard, open the support tab, and select Privacy Inquiry from the category dropdown. Attach any documents if you are updating contact details or disputing a record.
Postal address For formal data-subject requests where you need a signed response, write to the address listed in our Terms of Service. Include a copy of your government-issued ID and a clear description of what you want changed, exported, or deleted.

Privacy Policy Questions

We ask for your mobile number, a password, date of birth to confirm you meet the age requirement, and your preferred currency. When you deposit via bKash, Nagad or Rocket, the payment processor shares your wallet ID so we can match the incoming funds to your account and credit your balance.

Yes. Log into your account, open the Privacy Request section under settings, and click Export My Data. We will email you a JSON file within seven days containing your registration details, bet history, deposit and withdrawal records, and support tickets. The file is encrypted and expires after fourteen days.

We share transaction records with payment processors like bKash and Nagad so they can verify wallet ownership and clear deposits. We also report suspicious patterns to financial-crime authorities where required by local regulation. We do not sell your bet history or profile data to advertisers or affiliate networks.

Open any promo email, scroll to the footer, and click Unsubscribe. You can also log into your account, go to Communication Preferences, and toggle off marketing messages. Account-security alerts and withdrawal confirmations will still reach you because those are transactional, not promotional.

We anonymise your profile within thirty days — your username and wallet ID are scrubbed, but we keep aggregated bet totals and deposit timestamps for regulatory audits. If you have a pending withdrawal or an open support case, closure waits until those are resolved. After closure you cannot recover the account or its history.

No. Our cookies only work on 4v pic and remember your login state, language choice, and whether you have dismissed the welcome banner. We do not drop tracking pixels that follow you to other sites, and we do not buy audience profiles from data brokers to target you elsewhere.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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